In order to continuously improve our service, we seek your opinion on the service you received at A&G International Cargo Limited.

This form may be returned anonymously if you wish. If you prefer to receive a personnal response from us, please provide your company particulars below.

THANK YOU VERY MUCH FOR YOUR ATTENTION.

Contact person 姓名:

Position of contact person 職位:

Company name 公司:

Address 地址:

Telephone number 電話:

Fax number 傳真:

E-mail address 電子郵件:


Industries:

Electronics

Watches and clocks

Leather goods and bags

Gifts, premiums & Stationary

Air, sea freight forwarder and local transport and warehouse

Household and electric appliances

Garments apparel

Fabrics and accessories

Computer and parts

All others

How often does your company need air freight service from appointed forwarder
by consignee?

Less than 10 Kgs per month?

11-50 Kg per month

51-100 Kg per month

101-500 Kg per month

More than 501 Kg per month

How often does your company need sea freight service from appointed
forwarder by consignee?

Less than 10 CBM per month

11-50 CBM per month

51-100 CBM per month

101-500 CBM per month

More than 501 CBM per month

How often does your company need air freight service with a freight forwarder
choosen by yourself?

Less than 10 Kgs per month?

11-50 Kg per month

51-100 Kg per month

101-500 Kg per month

More than 501 Kg per month


How often does your company need sea freight service with a freight forwarder
choosen by yourself?

Less than 10 CBM per month

11-50 CBM per month

51-100 CBM per month

101-500 CBM per month

More than 501 CBM per month


Which market is the major one for your company?

Europe

Asia

USA and Canada

Middle East

Other


How do you know A&G International Cargo Limited?

Appointed by consignee

Approach by sales staff in A&G

Recommended by supplier and/or other agent

Advertisement (incl. Internet)

Others



Phone manners from A&G /

Sales people manners

Very good

Good

Average

Bad

Very bad



What do you think of our operations staff's efficiency?

Very prompt

Prompt

Average to other forwaders

Slow

Very slow


When do you receive the flight details from A&G?

They are automatically sent by A&G customer service agents

After your first call

After 2 or 3 calls

After 4 or 5 calls

6 calls or more


Let's talk about our performances:

Air Way Bill / Bill of Lading delivery.

Transit time air shipments /

Transit time ocean shipments

On time

In time

Average

Late

Very late



How do you find our staff service manners?

Very friendly

Friendly

Command

Bad

Very Bad


What do you think of the invoices sent by our account department?

Fast and correct

Average

Late present invoice

Always mistakes on invoices

Very bad service


In totally, how do you comment A&G International Cargo Limited?

Outstanding

Good

Average

Bad

Very Bad


Any other comments: